Do you use any Nasties in your products?
The Clean Skin Movement does not use any toxic or synthetic chemicals in our products. We do not contains any:
Phthalates, parabens, DEA/TEA/MEA (hormone-disrupting chemicals), color pigments, formaldehyde, preservatives, isopropyl alcohol, mineral oil, PEGs, propylene glycols, sodium lauryl sulfate, triclosan, talc, petroleum or fragrances.\
Any scent in our product comes from essential oils only.
In fact we only contain superfoods and 100% natural vitamin E from soya bean.
Are Super Foods as effective as synthetic ingredients for your skin?
Super foods contain all the necessary vitamins and minerals for optimal skin health. You don't need synthetic vitamins and minerals from a lab. As we don't have any synthetic fillers in our range, our products are a more concentrated dose of the good stuff and are therefore highly potent and effective!
How do you choose your ingredients?
Every ingredient I use is chosen for a specific reason and is based on the idea of feeding your skin a nutritious diet.
All of our ingredients are of the highest quality. Our oils are virgin cold pressed and our extracts are food grade.
Are your ingredients organic?
We use organic ingredients where possible. Unfortunately some ingredients that are organic are not clean of microbes ( specifically extracts) and would require radiation to make them clean enough for use. We do not radiate any of our products. Note: that there is no consumer law requiring a company to advise whether it's products have been radiated. Using organic isn't always the best solution.
Are your products vegan?
Yes all of our products are 100% vegan. We DO NOT use beeswax in our balms, instead sustainable Candelila Wax.
Are your products cruelty-free?
We do not test on Animals. Every product has been tested only on our human family, friends, and employees.
What are your products packaged in?
All our products are packaged in glass. We do not package in plastic.
Why do you have a best before date on your products and what is it?
The Clean Skin Movement range only uses superfoods and therefore has a best before date. For the majority of our products the shelf life is 12 months. Except on our serums which are shorter. To keep your product at its freshest, store it in a cool dry place out of direct sunlight.
Why do you not use a preservative in your products?
We strive to have the cleanest, chemical free products available. So they are formulated to not require preservatives. Our formulations fall into three categories:
1. Oil based products that are anhydrous, meaning they do not contain water. Bacteria cannot grow in pure oil so they do not require a preservative.
2. Dry Masks, that don't contain water and that require you to add the water just prior to use. These do not have a preservative and are not radiated.
3. Serums which are produce using unique technology that extracts the plants phyto liquid matrix is extracted directly from the plants' xylem and phylum – the elements that contain the plant nutrients – the result of which is stable liquid that simulates the plant's internal workings and does not require a preservative
How are your products made?
All our products are produced by hand in our studio
I have oily skin so I can't use oil based products?
Oily skin can be the result of Hormones, environment, poor diet, harsh chemicals, and dehydration . If you strip your skin of oil by using skincare with harsh ingredients then your body will overproduce oil . Applying the right oils to your skin will help re-balance your skin, and help it produce less less oil.
But not all oils are the same. They are rated on a scale of 0-5, depending on how comedogenic they are. Our Face oil for oily skin ( Nut and Seed) is especially formulated with 0-1 rated oils and is the best oil for oily skin.
How does the cleansing balm work?
Cleaning with a cleansing balm is based upon the principle of “like dissolves like.” When you wash your face with a harsh cleanser, you are stripping your face of it’s natural oils . If you have dry skin this makes your skin drier and if you have oily skin it makes it oilier. When you cleanse with an oil cleanser, rather than striping the skin you dissolve the excess sebum, and leave behind rich, nourishing, and healing oils. And the dirt, pollution and makeup sticks to the balm and leave your face clean.
When will my order ship?
Orders will usually ship within 1 business days (Monday-Friday & does not include weekends or holidays).
My Intensive Night Treatment has melted! What do I do?
The Intensive Night treatment is made with heat sensitive ingredients and can sometimes melt in the post in summer. The product is not damaged and safe to use. Allow the product to melt completely in a bowl of hot water ( do not take off lid and avoid getting water in the jar), and then place it in the fridge to re-solidify for 24 hours
Why is shipping outside of Australia so expensive?
All our products come in glass, which is good for the environment but makes them heavier and more costly to ship overseas. Unfortunately the shipping rates are the best we can do
Please be aware that depending on your country’s regulations, International orders may be subject to additional duties and fees.
What is your return policy?
If you are dissatisfied with our product for any reason please email us at email@example.com.
We have a 14 day back guarantee no questions asked. After this time we cannot offer refunds
Damages: If you receive a damaged item, contact us immediately. We will happily replace any damaged items.
Please email us with any additional questions, we would be happy to answer them!